Law Enforcement Guidelines

This page is for authorities and explains what data DiscordNext stores and how to submit a lawful request. The operator is the entity named in our site notice.

What data we store

• Account: Discord user ID, username, email (if provided), sign-in timestamps.
• Server configuration: settings, categories, teams and panels of connected Discord servers.
• Tickets: transcripts generated on close (message text, authors' Discord IDs, timestamps, attachment links) including internal staff notes.
• Payments: handled by our payment processor Stripe; full payment data lives there, not with us.

Message content of open tickets is read live from Discord and not persisted until the ticket is closed. Discord is a separate controller; requests for platform data must go to Discord directly.

Submitting a request

Requests must be made in writing to [email protected] (by post to the address in our site notice) and must include:

• the requesting authority and an official point of contact,
• a valid legal basis (e.g. court order / prosecutorial directive),
• the specific data sought and the affected account or server (Discord ID),
• the relevant time period.

We disclose only what we are legally required to and review each request individually under applicable German and EU law (in particular GDPR Art. 6(1)).

Emergency requests

If there is an imminent risk to life or physical safety, clearly mark the request as an emergency. We aim to prioritise it within the legally permitted scope.

Notifying affected users

We reserve the right to notify affected users about a request unless prohibited by a legal duty of confidentiality or an order from the authority.

Retention

Ticket transcripts are kept while the associated account exists and are removed on account or data deletion. See our privacy policy for details.