It doesn’t have to.
Free · no card · first ticket in ~1 min
That’s where DiscordNext starts.
What the popular bots skip or charge for. Honest ✓ / ✗.
| DiscordNext | Ticket Tool | Tickets | |
|---|---|---|---|
| SLA timers + auto-escalation | ✓free | ✗ | ✗ |
| Working-hours auto-responder | ✓free | ✗ | ✗ |
| CSAT rating (after close) | ✓free | ✗ | ✗ |
| Guided intake workflows | ✓free | ✗ | ~forms |
| 20 languages built in | ✓free | ~ | ~ |
| Auto-close on inactivity | ✓free | ~ | paid |
| HTML transcripts | ✓free | ✓ | ✓ |
| Custom branding / bot | €29.99 once (add-on) | paid | paid |
| Panels on the free plan | 1 (3·10·∞) | generous | 3 only |
| Pricing / billing | Free, then €2.99+/mo | USD | per-server |
| Free tier | ✓ | ✓ | ✓ |
| Managed (no self-hosting) | ✓ | ✓ | ✓ |
Compared June 2026 from each vendor’s public pricing. Competitor placement can change; cells we couldn’t confirm from a primary source are shown conservatively.
DiscordNext is a Discord ticket bot that turns your server into a support desk. Members open a ticket from a panel, a guided workflow asks the right questions, and staff handle it with SLA tracking, working-hours replies, priority, transfer and free transcripts — all inside Discord, with no self-hosting.
Yes. DiscordNext has a free tier forever — unlimited tickets, panels, categories and free HTML transcripts on every plan. Paid plans start at €2.99/month and add reaction roles, canned responses, more servers and the operational layer like SLA and working hours.
Add DiscordNext to your server, open the dashboard, draw a ticket panel and set your categories. Your first ticket works in about a minute — no hosting and no code. Each category can run its own guided intake workflow before staff is paged.
DiscordNext ships the operational layer most ticket bots skip: SLA first-response tracking with step-by-step auto-escalation to Urgent, a working-hours auto-responder, guided branching intake workflows, and satisfaction (CSAT) ratings after close. Transcripts are free on every plan, and it is EU-hosted.
Yes. Set a first-response and resolution target per category. DiscordNext warns the responsible roles as the window runs low and escalates priority step-by-step until Urgent. Optionally the SLA clock counts only your working hours, so a 4-hour SLA means four hours you are actually open.
DiscordNext is hosted in the EU (Germany), which matters for GDPR and data residency. Free HTML transcripts can be auto-sent to the ticket opener, and retained-transcript storage is strictly opt-in per server.
Add the bot, draw a panel, set your categories — first ticket in about a minute. Free to start, no card.