NextBotAPP
Feedback#1042Question about my order
StatusOpen
PrioLow
Welcome! Please describe what you need.
Created by @Jules
Features
Everything your support team needs.
Right on your server – no extra tool, no new login for your team.
Ticket workflows
Members open requests via button. Categories and guided questions sort every inquiry.
Response times
See at a glance how long members wait for the first reply and the solution.
Reminders
If a reply is missing, NextBot pings your team. No request gets lost.
Transcripts
Save completed conversations as HTML transcripts and read them anytime.
And much more – switch on what you need.
Every module can be turned on or off per server.
AI AssistantAnswers simple tickets instantly and brings in your team when unsure.FAQShows matching answers before someone even opens a ticket.ModerationWarn, time out, kick and ban – with history and a log channel.GreetingsThe bot welcomes new members and says goodbye when someone leaves.Reaction RolesMembers pick up roles themselves by reacting to a message.Canned ResponsesSave common answers and drop them into any channel with /reply.AppointmentsMembers book a slot with your team right in Discord – with a reminder.Voice greetingThe bot joins the voice channel and plays your audio clips.REST APIConnect DiscordNext to your own tools and reports.
In three steps
Ready in two minutes.
- 1
Invite NextBot
Sign in with Discord and add the bot to your server.
- 2
Set up the panel
Define categories, questions and team roles in the dashboard.
- 3
Answer tickets
Your team works right in Discord – NextBot handles the rest.
FAQ
Common questions
What is DiscordNext?
DiscordNext is a Discord ticket bot that turns your server into a support desk. Members open a ticket from a panel, a guided workflow asks the right questions, and staff handle it with SLA tracking, working-hours replies, priority, transfer and free transcripts — all inside Discord, with no self-hosting.
Is there a free Discord ticket bot?
Yes. DiscordNext has a free tier forever: 1 ticket panel, 3 categories and unlimited tickets. SLA tracking, working hours, guided workflows and HTML transcripts are included on every plan. Paid plans start at €3.99/month (Pro) and add more panels, categories and servers, plus modules like Reaction Roles, canned responses, FAQ and the AI assistant.
How do I set up a ticket system on Discord?
Add DiscordNext to your server, open the dashboard, draw a ticket panel and set your categories. Your first ticket works in about a minute — no hosting and no code. Each category can run its own guided intake workflow before staff is paged.
How is DiscordNext different from Ticket Tool or other ticket bots?
DiscordNext puts the operational layer on every plan, including Free: first-response SLA tracking with step-by-step auto-escalation to Urgent (which we did not find in the other ticket bots’ docs), a working-hours auto-responder, guided branching intake workflows and satisfaction (CSAT) ratings after close. Transcripts are free, billing is per account instead of per server, and it is EU-hosted.
Does DiscordNext support SLA tracking and working hours?
Yes. Set a first-response and resolution target per category. DiscordNext warns the responsible roles as the window runs low and escalates priority step-by-step until Urgent. Optionally the SLA clock counts only your working hours, so a 4-hour SLA means four hours you are actually open.
Where is DiscordNext hosted, and is it GDPR-friendly?
DiscordNext is hosted in the EU (Germany), which matters for GDPR and data residency. Free HTML transcripts can be auto-sent to the ticket opener, and retained-transcript storage is strictly opt-in per server.