Components V2 native
Built on Discord’s newest message components — clean cards, buttons and modals, not reaction spam.
Panels open the channel — DiscordNext runs everything after: who gets paged, how fast, in what order, and where the ticket goes next.
Wrong category? Staff hit Transfer, pick a destination, and DiscordNext moves the ticket — reassigning that category’s team and channel permissions, then renaming the channel. The new team takes over with full context; nobody re-explains anything.
This form will be sent to NextBot. Never share your password or other sensitive information.
This form will be sent to NextBot. Never share your password or other sensitive information.
Set low → urgent on any ticket. The priority shows in the channel and — uniquely — drives SLA escalation: on a missed first response it bumps itself and re-pings the team.
Need a second opinion? Add a specific user or a whole role to the ticket — they get channel access instantly, and it’s logged as a participant, so the transcript shows who was brought in and by whom.
This form will be sent to NextBot. Never share your password or other sensitive information.
Started by NextBot
@-mention people to add them to this private thread.
Hash it out internally — the opener doesn’t see these messages.
Every ticket spins up a private thread only staff can see. Talk the case through — and every action (priority changes, transfers, members added) is logged there automatically. The opener never sees a word of it.
Each category runs its own multi-step workflow in the channel before anyone is paged. Mix dropdowns, buttons and free-text questions, make steps required or optional, and branch — “Anticheat ban” can jump to a different step than “normal ban”. Every answer is compiled into a summary attached to the ticket.
Still no response. Priority was raised automatically to High.
a few minutes ago
This ticket has been open longer than promised. Please resolve or escalate.
a few minutes ago
Set a first-response — and resolution — target per category. DiscordNext warns the responsible roles as the window runs low, and on breach keeps bumping priority one tier at a time until it hits Urgent. Optionally the clock counts only your working hours, so a 4h SLA means 4 hours you’re actually open.
Define your team’s hours in your timezone (daylight-saving aware). Outside them, new tickets get an automatic “we’re back in X” reply with a live countdown — so members aren’t left wondering.
On close, the whole conversation is saved as a single self-contained HTML file — markdown, mentions and timestamps preserved — and can be DM’d to the opener. Included from Starter (€2.99), not a premium upsell.
Built on Discord’s newest message components — clean cards, buttons and modals, not reaction spam.
A Bad / OK / Great prompt after close, tracked per staff member and category.
Stale tickets get a nudge, then close on inactivity — your channel list stays clean.
Closed by mistake? A 24-hour reopen button brings it right back.
Add the bot, draw a panel, set your categories — first ticket in about a minute. Free to start.