Modern Discord buttons
Clean messages with buttons and forms instead of emoji reactions.
Tickets · always on
Members open a ticket with a button. DiscordNext handles everything after that: who gets notified, how fast someone replies and where the ticket goes next.
Transfer
Wrong category? Staff hit Transfer, pick a destination, and DiscordNext moves the ticket — reassigning that category’s team and channel permissions, then renaming the channel. The new team takes over with full context; nobody re-explains anything.
This form will be sent to NextBot. Never share your password or other sensitive information.
This form will be sent to NextBot. Never share your password or other sensitive information.
Priority
Every ticket has a priority that shows in the channel. If a ticket waits too long for a reply, it goes up by itself and your team gets notified again.
Members
Need a second opinion? Add a specific user or a whole role to the ticket — they get channel access instantly, and it’s logged as a participant, so the transcript shows who was brought in and by whom.
This form will be sent to NextBot. Never share your password or other sensitive information.
Started by NextBot
@-mention people to add them to this private thread.
Hash it out internally — the opener doesn’t see these messages.
Staff thread
Every ticket spins up a private thread only staff can see. Talk the case through — and every action (priority changes, transfers, members added) is logged there automatically. The opener never sees a word of it.
Guided questions
For each ticket type you set questions the bot asks up front – as a dropdown, buttons or free text. Depending on the answer it continues with a different question. All answers end up together in the ticket.
Still no response. Priority was raised automatically to High.
a few minutes ago
This ticket has been open longer than promised. Please resolve or escalate.
a few minutes ago
Response times
Set how fast each ticket type should get a reply and a resolution. When time runs short, your team gets a reminder. When it runs out, priority climbs step by step to Urgent. Optionally only your working hours count.
Working hours
Define your team’s hours in your timezone (daylight-saving aware). Outside them, new tickets get an automatic “we’re back in X” reply with a live countdown — so members aren’t left wondering.
Ticket history
On close, the whole conversation is saved as a single self-contained HTML file — markdown, mentions and timestamps preserved — and can be DM’d to the opener. Included on every plan, Free too — not a premium upsell.
Clean messages with buttons and forms instead of emoji reactions.
A Bad / OK / Great prompt after close, tracked per staff member and category.
When a ticket goes quiet after your team answered, the bot asks the opener once whether they still need help.
Closed by mistake? A 24-hour reopen button brings it right back.
Add the bot, set it up quickly – your first ticket runs in about a minute. Free, no credit card.