DiscordNext vsGalaxyBot
GalaxyBot is a German-made multi-feature Discord bot that includes a ticket system. DiscordNext is a dedicated ticket bot focused entirely on the support workflow — SLA tracking, working hours, branching workflows, transfer and priority. Both are EU-hosted, so the difference is depth on tickets.
| DiscordNext | GalaxyBot | |
|---|---|---|
| Dedicated ticket bot | ✓ | ✗(multi-feature) |
| SLA first-response tracking | ✓(+ auto-escalation) | Not found |
| Working-hours auto-reply | ✓ | Not found |
| Guided intake workflows | ✓(branching) | Not found |
| Priority levels | ✓(SLA-linked) | Not found |
| CSAT ratings | ✓ | Basic survey |
| Free transcripts (+ saved images) | ✓ | ✓ |
| Languages | 28 (hand-reviewed) | EN + DE |
| Hosting | EU (Germany) | EU (Germany) |
| Custom bot identity | €29.99 once | Plus, from €4.45/mo |
| Pricing model | Per account | Per server |
Checked September 2026 against each vendor’s public pages and docs. “–” means we did not find it there, not that it cannot exist. Competitors ship new features and change prices — verify on their site before switching.
Where GalaxyBot is the better pick
- →Multi-feature: covers more of your server than tickets alone.
- →German-made and EU-hosted (Germany), like DiscordNext.
- →Free to use, with a custom bot available on its Plus tier.
Where DiscordNext pulls ahead
- ✓SLA first-response tracking with step-by-step auto-escalation to Urgent
- ✓Working-hours auto-responder with a live "we're back in X" reply
- ✓Guided, branching intake workflows (dropdowns, buttons, free text)
- ✓Satisfaction (CSAT) ratings after every close, tracked per staff member
- ✓Free HTML transcripts on every plan — with image attachments stored so they outlive Discord's expiring links
- ✓28 hand-reviewed languages (bot + dashboard), EU-hosted in Germany
- ✓Custom bot identity (your own name + avatar) as a one-time €29.99 add-on — not a monthly rental
Pricing
GalaxyBot is free with a per-server Plus tier (from €4.45/month, scaling with member count) that unlocks a custom bot. DiscordNext is free for the ticket core on a per-account model from €3.99/month. If tickets are central to your server, DiscordNext’s SLA tracking, workflows and CSAT are the deciding factors; if you want one bot for many jobs, GalaxyBot covers more ground.
See DiscordNext pricingFrequently asked
Is DiscordNext a good GalaxyBot alternative for tickets?
Yes — in our check GalaxyBot’s ticket feature covered reasons, transcripts and feedback, and we found no SLA tracking, working hours, branching workflows or priority. DiscordNext runs the whole support workflow. For an all-round multi-feature bot, GalaxyBot does more outside tickets.
Are both hosted in the EU?
Yes — both DiscordNext and GalaxyBot are German/EU-hosted, so both are a good fit for GDPR-conscious communities.
Can I run both together?
Yes. You can keep GalaxyBot for its other features and add DiscordNext as the dedicated ticket bot; they use separate channels and commands.
Try DiscordNext free
Add the bot, draw a panel, set your categories — first ticket in about a minute.