DiscordNext vsGalaxyBot
GalaxyBot is a German-made multi-feature Discord bot that includes a ticket system. DiscordNext is a dedicated ticket bot focused entirely on the support workflow — SLA tracking, working hours, branching workflows, transfer and priority. Both are EU-hosted, so the difference is depth on tickets.
| DiscordNext | GalaxyBot | |
|---|---|---|
| Dedicated ticket bot | ✓ | ✗(multi-feature) |
| SLA first-response tracking | ✓(+ auto-escalation) | ✗ |
| Working-hours auto-reply | ✓ | ✗ |
| Guided intake workflows | ✓(branching) | ✗ |
| Priority levels | ✓(SLA-linked) | ✗ |
| CSAT ratings | ✓ | Basic survey |
| Free transcripts (+ saved images) | ✓ | ✓ |
| Languages | 28 (hand-reviewed) | EN + DE |
| Hosting | EU (Germany) | EU (Germany) |
| Custom bot identity | €29.99 once | Plus, from €4.45/mo |
| Pricing model | Per account | Per server |
Compared June 2026 from each vendor’s public pages. Competitors ship new features and change prices — verify on their site before switching.
Where GalaxyBot is the better pick
- →Multi-feature: covers more of your server than tickets alone.
- →German-made and EU-hosted (Germany), like DiscordNext.
- →Free to use, with a custom bot available on its Plus tier.
Where DiscordNext pulls ahead
- ✓SLA first-response tracking with step-by-step auto-escalation to Urgent
- ✓Working-hours auto-responder with a live "we're back in X" reply
- ✓Guided, branching intake workflows (dropdowns, buttons, free text)
- ✓Satisfaction (CSAT) ratings after every close, tracked per staff member
- ✓Free HTML transcripts on every plan — with image attachments stored so they outlive Discord's expiring links
- ✓28 hand-reviewed languages (bot + dashboard), EU-hosted in Germany
- ✓Custom bot identity (your own name + avatar) as a one-time €29.99 add-on — not a monthly rental
Pricing
GalaxyBot is free with a per-server Plus tier (from €4.45/month, scaling with member count) that unlocks a custom bot. DiscordNext is free for the ticket core on a per-account model from €2.99/month. If tickets are central to your server, DiscordNext’s SLA tracking, workflows and CSAT are the deciding factors; if you want one bot for many jobs, GalaxyBot covers more ground.
See DiscordNext pricingFrequently asked
Is DiscordNext a good GalaxyBot alternative for tickets?
Yes — GalaxyBot’s ticket feature is basic (reasons, transcripts, feedback), while DiscordNext runs the whole support workflow with SLA tracking, working hours, workflows, transfer and priority. For an all-round multi-feature bot, GalaxyBot does more outside tickets.
Are both hosted in the EU?
Yes — both DiscordNext and GalaxyBot are German/EU-hosted, so both are a good fit for GDPR-conscious communities.
Can I run both together?
Yes. You can keep GalaxyBot for its other features and add DiscordNext as the dedicated ticket bot; they use separate channels and commands.
Try DiscordNext free
Add the bot, draw a panel, set your categories — first ticket in about a minute.