DiscordNext vsTicket King
Ticket King is a polished, dashboard-first ticket bot with a strong free tier (10 panels, forms, claiming, priorities from Low to Urgent) and 40 languages. DiscordNext goes further on the operational layer — first-response SLA tracking with auto-escalation and a working-hours auto-reply, neither described in Ticket King’s docs — and includes CSAT ratings and basic stats on every plan, EU-hosted on a per-account price.
Switching from Ticket King? Step-by-step migration guide| DiscordNext | Ticket King | |
|---|---|---|
| SLA first-response tracking | ✓(+ auto-escalation) | Not in the docs |
| Working-hours auto-reply | ✓ | Not in the docs |
| Guided intake workflows | ✓(branching) | Forms (5 questions, 100 on Premium) |
| Priority levels | ✓(SLA-linked) | ✓(Low–Urgent, no SLA link) |
| CSAT ratings | ✓(every plan) | Ratings (Premium) |
| Free transcripts (+ saved images) | ✓ | ✓ |
| Free panels | 1 (10 on Pro) | 10 |
| Custom bot identity | €29.99 once | Bot Personalizer (Premium) |
| Languages | 28 (hand-reviewed) | 40 (one per server) |
| Hosting | EU (Germany) | USA |
| Pricing model | Per account | Per server |
| Starting price | Free, then €3.99/mo | Free, then $5.99/30 days per server |
Checked September 2026 against each vendor’s public pages and docs. “–” means we did not find it there, not that it cannot exist. Competitors ship new features and change prices — verify on their site before switching.
Where Ticket King is the better pick
- →10 panels, forms, claiming, priorities and lifetime transcripts on the free tier.
- →40 bot languages (one per server).
- →Polished, dashboard-first setup.
Where DiscordNext pulls ahead
- ✓SLA first-response tracking with step-by-step auto-escalation to Urgent
- ✓Working-hours auto-responder with a live "we're back in X" reply
- ✓Guided, branching intake workflows (dropdowns, buttons, free text)
- ✓Satisfaction (CSAT) ratings after every close, tracked per staff member
- ✓Free HTML transcripts on every plan — with image attachments stored so they outlive Discord's expiring links
- ✓28 hand-reviewed languages (bot + dashboard), EU-hosted in Germany
- ✓Custom bot identity (your own name + avatar) as a one-time €29.99 add-on — not a monthly rental
Pricing
Ticket King premium is $5.99 per 30 days per server up to 1,000,000 members ($6.99 above), excluding taxes; ratings, statistics, auto-close and the Bot Personalizer are premium. DiscordNext is free for the core ticket system — CSAT and basic stats included — with paid plans from €3.99/month per account in EUR incl. VAT: Pro (€3.99/month) covers up to 5 servers, Expert up to 10. If you need many panels for free, Ticket King’s 10 beat our free tier.
See DiscordNext pricingFrequently asked
Is DiscordNext a good Ticket King alternative?
Yes if you want first-response SLA tracking with auto-escalation and a working-hours auto-reply (neither is described in Ticket King’s docs), CSAT on every plan, EU hosting and a per-account price. Ticket King is worth a look if you want 10 free panels, a language DiscordNext does not ship, or priority labels without automation.
Do both have priority levels?
Yes, both go from Low to Urgent. The difference: in DiscordNext priority is tied to the first-response SLA and climbs automatically on a missed target; Ticket King’s docs describe no response-time tracking.
How does pricing compare?
Ticket King bills per server ($5.99 per 30 days, $6.99 above 1M members, excl. tax). DiscordNext bills per account from €3.99/month: Pro covers up to 5 servers and Expert up to 10, so a few servers do not multiply your bill — and the core system is free.
Try DiscordNext free
Add the bot, draw a panel, set your categories — first ticket in about a minute.