DiscordNext vsTickety
Tickety is an easy-to-set-up Discord ticket bot that also handles applications, verification and giveaways, with rich forms and support hours per panel. DiscordNext is the operations-first option: first-response SLA tracking with auto-escalation, a working-hours auto-reply, branching workflows, priority and CSAT on every plan, in 28 languages. Here is the side-by-side.
| DiscordNext | Tickety | |
|---|---|---|
| SLA first-response tracking | ✓(+ auto-escalation) | Not in the docs |
| Working hours | ✓(auto-reply) | ✓(support hours per panel) |
| Guided intake workflows | ✓(branching) | Forms (dropdowns, uploads) |
| Priority levels | ✓(SLA-linked) | Not in the docs |
| CSAT ratings | ✓(every plan) | Ratings (Premium) |
| Free transcripts (+ saved images) | ✓ | Web transcripts + images Premium |
| Languages | 28 (hand-reviewed) | 15+ (crowdsourced) |
| Hosting | EU (Germany) | EU |
| Custom bot identity | €29.99 once | €5.99/mo (Premium) |
| Pricing model | Per account | Per server |
| Starting price | Free, then €3.99/mo | Free, then €5.99/mo or €49.99/yr per server |
Checked September 2026 against each vendor’s public pages and docs. “–” means we did not find it there, not that it cannot exist. Competitors ship new features and change prices — verify on their site before switching.
Where Tickety is the better pick
- →Tickets plus applications, verification and giveaways in one bot.
- →Rich forms (dropdowns, checkboxes, image uploads), a queue status board and support hours per panel.
- →Free tier; premium is €5.99/month or €49.99/year per server and transferable.
Where DiscordNext pulls ahead
- ✓SLA first-response tracking with step-by-step auto-escalation to Urgent
- ✓Working-hours auto-responder with a live "we're back in X" reply
- ✓Guided, branching intake workflows (dropdowns, buttons, free text)
- ✓Satisfaction (CSAT) ratings after every close, tracked per staff member
- ✓Free HTML transcripts on every plan — with image attachments stored so they outlive Discord's expiring links
- ✓28 hand-reviewed languages (bot + dashboard), EU-hosted in Germany
- ✓Custom bot identity (your own name + avatar) as a one-time €29.99 add-on — not a monthly rental
Pricing
Tickety is free with premium at €5.99/month or €49.99/year per server (transferable); web transcripts, images in transcripts, ratings and auto-close are premium. DiscordNext is free for the core system on a per-account model from €3.99/month — transcripts with saved images and CSAT are on every plan, and first-response SLA tracking with auto-escalation is the part we did not find at Tickety.
See DiscordNext pricingFrequently asked
Is DiscordNext a good Tickety alternative?
Yes if you want first-response SLA tracking with auto-escalation, priority and CSAT on every plan, and one bill for several servers (Pro covers up to 5). Tickety is a good pick if you also want applications, verification and giveaways in the same bot.
Is Tickety free?
Tickety has a free tier; premium is €5.99/month or €49.99/year per server. DiscordNext is also free for the core ticket system, including transcripts with saved images and CSAT, with paid plans from €3.99/month.
Does Tickety track SLAs?
Not that we found: Tickety offers support hours per panel, but its pages describe no first-response SLA tracking or escalation. DiscordNext tracks the SLA per category and auto-escalates priority until someone answers.
Try DiscordNext free
Add the bot, draw a panel, set your categories — first ticket in about a minute.