DiscordNext vsTickety
Tickety is a lightweight, easy-to-set-up Discord ticket bot with broad language coverage. DiscordNext is the operations-first option, adding SLA tracking, working hours, branching workflows, priority and CSAT on top of the basics — in 28 languages. Here is the verified side-by-side.
| DiscordNext | Tickety | |
|---|---|---|
| SLA first-response tracking | ✓(+ auto-escalation) | ✗ |
| Working-hours auto-reply | ✓ | ✗ |
| Guided intake workflows | ✓(branching) | Basic |
| Priority levels | ✓(SLA-linked) | ✗ |
| CSAT ratings | ✓ | Basic rating |
| Free transcripts (+ saved images) | ✓ | Images are paid |
| Languages | 28 (hand-reviewed) | 15+ (crowdsourced) |
| Hosting | EU (Germany) | EU |
| Custom bot identity | €29.99 once | €5.99/mo (Premium) |
| Pricing model | Per account | Flat |
| Starting price | Free, then €2.99/mo | Free + €5.99/mo |
Compared June 2026 from each vendor’s public pages. Competitors ship new features and change prices — verify on their site before switching.
Where Tickety is the better pick
- →Lightweight and quick to set up.
- →15+ crowdsourced UI languages.
- →Free tier with a single flat €5.99/month premium.
Where DiscordNext pulls ahead
- ✓SLA first-response tracking with step-by-step auto-escalation to Urgent
- ✓Working-hours auto-responder with a live "we're back in X" reply
- ✓Guided, branching intake workflows (dropdowns, buttons, free text)
- ✓Satisfaction (CSAT) ratings after every close, tracked per staff member
- ✓Free HTML transcripts on every plan — with image attachments stored so they outlive Discord's expiring links
- ✓28 hand-reviewed languages (bot + dashboard), EU-hosted in Germany
- ✓Custom bot identity (your own name + avatar) as a one-time €29.99 add-on — not a monthly rental
Pricing
Tickety is free with a flat €5.99/month premium (where its custom bot and saved transcript images live). DiscordNext is free for the core system on a per-account model from €2.99/month — saved transcript images are free on every plan, and the operational layer (SLA tracking, working hours, workflows, CSAT) is the real gap Tickety does not cover.
See DiscordNext pricingFrequently asked
Is DiscordNext a good Tickety alternative?
Yes if you have outgrown the basics and want SLA tracking, working hours, branching workflows, priority and CSAT. Tickety is a fine pick if you want something minimal and don’t need the operational layer.
Is Tickety free?
Tickety has a free tier with a flat €5.99/month premium. DiscordNext is also free for the core ticket system, including free transcripts with saved images, with paid plans from €2.99/month.
Does Tickety track SLAs?
No. Tickety has no first-response SLA tracking or working-hours auto-responder. DiscordNext tracks the SLA per category and auto-escalates priority until the ticket is claimed.
Try DiscordNext free
Add the bot, draw a panel, set your categories — first ticket in about a minute.