DiscordNext vsTickets v2
Tickets v2 (ticketsbot) is a popular, open-source-friendly Discord ticket bot with a web staff panel and broad language coverage. DiscordNext is the managed, operations-first option with SLA tracking, working hours and guided workflows built in, 28 hand-reviewed languages, and a per-account price. Here is the verified side-by-side.
| DiscordNext | Tickets v2 | |
|---|---|---|
| SLA first-response tracking | ✓(+ auto-escalation) | ✗ |
| Working-hours auto-reply | ✓ | ✗ |
| Guided intake workflows | ✓(branching) | Forms |
| Priority levels | ✓(SLA-linked) | ✗ |
| CSAT ratings | ✓ | Basic survey |
| Free transcripts (+ saved images) | ✓ | ✓ |
| Languages | 28 (hand-reviewed) | ~44 (crowdsourced) |
| Hosting | EU (Germany) | UK |
| Custom bot identity | €29.99 once | €6.99/mo (Whitelabel) |
| Pricing model | Per account | Per server |
| Starting price | Free, then €2.99/mo | Free + €2.99/server |
Compared June 2026 from each vendor’s public pages. Competitors ship new features and change prices — verify on their site before switching.
Where Tickets v2 is the better pick
- →Open-source — you can self-host it yourself for free if you want full control.
- →A web-based staff panel for handling tickets outside Discord.
- →~44 crowdsourced UI languages (completeness varies).
Where DiscordNext pulls ahead
- ✓SLA first-response tracking with step-by-step auto-escalation to Urgent
- ✓Working-hours auto-responder with a live "we're back in X" reply
- ✓Guided, branching intake workflows (dropdowns, buttons, free text)
- ✓Satisfaction (CSAT) ratings after every close, tracked per staff member
- ✓Free HTML transcripts on every plan — with image attachments stored so they outlive Discord's expiring links
- ✓28 hand-reviewed languages (bot + dashboard), EU-hosted in Germany
- ✓Custom bot identity (your own name + avatar) as a one-time €29.99 add-on — not a monthly rental
Pricing
Tickets v2 is free with per-server premium (€2.99/server), and custom branding sits in a €6.99/month whitelabel tier — both add up across several servers. DiscordNext is free for the core system and uses a per-account model from €2.99/month, so multiple servers stay on one bill, with custom bot identity a one-time €29.99.
See DiscordNext pricingFrequently asked
Is DiscordNext a good Tickets v2 alternative?
Yes if you want SLA tracking, working hours, branching workflows and CSAT without self-hosting, on a per-account price. Tickets v2 is a strong choice if you specifically want an open-source bot you can host yourself or its web staff panel.
Can I self-host DiscordNext like Tickets v2?
No — DiscordNext is a managed service (no hosting to run). Tickets v2 is open-source and self-hostable. If self-hosting is a hard requirement, Tickets v2 fits; if you want zero maintenance, DiscordNext does.
Which has more languages?
Tickets v2 lists ~44 crowdsourced locales of varying completeness; DiscordNext ships 28 hand-reviewed languages (bot + dashboard), each complete rather than partially crowdsourced.
Try DiscordNext free
Add the bot, draw a panel, set your categories — first ticket in about a minute.