DiscordNext vsTickets v2
Tickets v2 (tickets.bot) is a popular open-source Discord ticket bot with a web dashboard, support hours and 3 free panels. DiscordNext is the managed, operations-first option: first-response SLA tracking with auto-escalation, a working-hours auto-reply that keeps the panel open, guided workflows and CSAT on every plan, 28 hand-reviewed languages and a per-account price. Here is the side-by-side, based on the Tickets docs.
Switching from Tickets v2? Step-by-step migration guide| DiscordNext | Tickets v2 | |
|---|---|---|
| SLA first-response tracking | ✓(+ auto-escalation) | Not in the docs |
| Working hours | ✓(auto-reply, panel stays open) | ✓(support hours) |
| Guided intake workflows | ✓(branching) | Forms |
| Priority levels | ✓(SLA-linked) | Not in the docs |
| CSAT ratings | ✓ | Star rating (exit surveys Premium) |
| Free transcripts (+ saved images) | ✓ | ✓ |
| Free panels | 1 (10 on Pro) | 3 |
| Languages | 28 (hand-reviewed) | 30+ |
| Hosting | EU (Germany) | UK |
| Custom bot identity | €29.99 once | $6.99/mo (Whitelabel) |
| Pricing model | Per account | Per server |
| Starting price | Free, then €3.99/mo | Free, then $2.99/mo per server |
Checked September 2026 against each vendor’s public pages and docs. “–” means we did not find it there, not that it cannot exist. Competitors ship new features and change prices — verify on their site before switching.
Where Tickets v2 is the better pick
- →Open-source — you can self-host it for free if you want full control.
- →A web dashboard, a knowledge base and support hours, with 3 panels on the free tier.
- →30+ UI languages.
Where DiscordNext pulls ahead
- ✓SLA first-response tracking with step-by-step auto-escalation to Urgent
- ✓Working-hours auto-responder with a live "we're back in X" reply
- ✓Guided, branching intake workflows (dropdowns, buttons, free text)
- ✓Satisfaction (CSAT) ratings after every close, tracked per staff member
- ✓Free HTML transcripts on every plan — with image attachments stored so they outlive Discord's expiring links
- ✓28 hand-reviewed languages (bot + dashboard), EU-hosted in Germany
- ✓Custom bot identity (your own name + avatar) as a one-time €29.99 add-on — not a monthly rental
Pricing
Tickets premium is $2.99 per server per month (discounts for several servers on request), paid via Patreon; whitelabel with your own bot name and avatar is $6.99/month — both add up across servers. Statistics and exit surveys are premium. DiscordNext is free for one server, with paid plans from €3.99/month per account: Pro (€3.99/month) covers up to 5 servers, Expert up to 10, and a custom bot identity is a one-time €29.99.
See DiscordNext pricingFrequently asked
Is DiscordNext a good Tickets v2 alternative?
Yes if you want first-response SLA tracking with auto-escalation, a working-hours reply that keeps the panel open, branching workflows and CSAT without self-hosting, billed per account. Tickets v2 is a strong choice if you want an open-source bot you can host yourself, its web dashboard, or 3 free panels.
Can I self-host DiscordNext like Tickets v2?
No — DiscordNext is a managed service (no hosting to run). Tickets v2 is open-source and self-hostable. If self-hosting is a hard requirement, Tickets v2 fits; if you want zero maintenance, DiscordNext does.
Does Tickets v2 have working hours?
Yes — Tickets has support hours that control when a panel accepts new tickets. DiscordNext handles it differently: the panel stays open, new tickets get an automatic “we are back at …” reply, and the SLA clock can count working time only.
Try DiscordNext free
Add the bot, draw a panel, set your categories — first ticket in about a minute.