Switching from Tickets (tickets.bot)
Tickets has a generous free core, a web dashboard and a knowledge base. People start looking around when they want insight into how their team performs, or when they run more than one server. Here is what you gain and what you give up, with every Tickets fact taken from tickets.bot and its docs.
Competitor facts checked on ·Auf Deutsch lesen
Why teams switch
Statistics and exit surveys cost extra
On Tickets, statistics and exit surveys are premium perks. DiscordNext includes basic statistics on Free and asks for a satisfaction (CSAT) rating after every close on every plan, tracked per staff member.
Support hours block tickets instead of answering
Tickets’ support hours decide when a panel accepts new tickets. DiscordNext keeps the panel open and posts an automatic reply with the time your team is back. The member can still describe the problem, and the first-response SLA can count working time only.
Premium multiplies with servers
Premium is $2.99 per server per month (discounts for several servers on request), paid through Patreon. Whitelabel is a separate $6.99/month. DiscordNext bills per account in EUR incl. VAT, and your own bot name and avatar is a one-time €29.99.
No response-time tracking
The Tickets docs do not describe first-response tracking or escalation. In DiscordNext every category gets a first-response target. With auto-escalation on, a missed target raises the priority step by step until someone picks the ticket up.
Side by side
| DiscordNext | Tickets | |
|---|---|---|
| Free panels | 1 (3 on Starter) | 3 |
| Statistics | Basic stats on Free | Premium |
| Rating after close | CSAT, every plan | Star rating; exit surveys premium |
| Outside working hours | Auto-reply, panel stays open | Panel stops accepting tickets |
| First-response SLA + auto-escalation | Yes, every plan | Not in the docs |
| Knowledge base | FAQ module (Pro) | 5 articles free |
| Own bot name + avatar | €29.99 once | $6.99/month (Whitelabel) |
| Paid plan | from €2.99/month, per account | $2.99/month per server (Patreon) |
Competitor facts come from their own public pages and docs (sources below). “Not in the docs” means we did not find the feature documented, not that it can never exist. DiscordNext facts reflect our current plans.
What it costs
Tickets premium: $2.99 per server per month, whitelabel $6.99/month, billed via Patreon; you can also earn temporary premium by voting. DiscordNext: Free forever for one server (1 panel, 3 categories); Starter €2.99/month; Pro €7.99/month for up to 5 servers; EUR incl. VAT via Stripe. Honest note: with 3 free panels, Tickets’ free tier is roomier on panel count than ours.
See DiscordNext pricingHow to switch, step by step
- 1
Export your panel list from the Tickets dashboard
In dashboard.tickets.bot, note for every panel: title, channel, target ticket category, support team and the form attached to it. Also note your support-hours schedule.
- 2
Add DiscordNext and use the one-click setup
Add the bot and pick the channel for the panel. The quick setup creates a “Support” category, a channel folder for tickets and posts the panel, so you have a working fallback immediately.
- 3
Map support teams to DiscordNext teams
Every role you added with /addsupport or a Tickets support team becomes a DiscordNext team with the same Discord roles. Tickets admins (/addadmin) usually map to people with Manage Server in Discord, who get dashboard access automatically.
- 4
Rebuild forms as workflows
Copy each form’s questions into the intake workflow of the matching category. Use a dropdown first when a panel covered several topics, and branch the follow-up questions from there.
- 5
Convert support hours
Enter the same schedule as working hours in DiscordNext. The difference: tickets can still be opened, members get an auto-reply with your return time, and the SLA clock can pause outside those hours.
- 6
Replace the panel and let old tickets finish
Post the DiscordNext panel where the Tickets panel was and remove the old message. Close the remaining Tickets tickets in Tickets, then kick the bot. There is no automatic import of ticket history.
When staying is the better call
Stay on Tickets if you need more than one panel on a free plan, rely on its built-in knowledge base, or use API-based form inputs.
Frequently asked
What is a good alternative to the Tickets bot?
If you want statistics, satisfaction ratings and response-time tracking without a per-server premium, DiscordNext covers that on its free and low-cost plans. If panel count on a free plan matters most, Tickets gives you 3 panels for free.
Who runs tickets.bot today?
According to tickets.bot, the service is operated by BH Cloud Labs Ltd, registered in England and Wales. DiscordNext is operated from Germany and hosted in the EU.
Can I move my Tickets transcripts to DiscordNext?
No, there is no importer. Keep your old Tickets archive where it is and start fresh transcripts in DiscordNext. They are HTML files on every plan, with image attachments stored.
Do I lose my support-hours setup?
No. You enter the same schedule as working hours in DiscordNext. It behaves differently on purpose: the panel stays open and members get an automatic “we are back at …” reply.
Try DiscordNext next to your current bot
Free plan, no card. Run both side by side until your old tickets are closed.