Comparison··9 min read
The best Discord ticket bots in 2026: 7 compared
Ticket Tool, Tickets, Ticket King, Tickety, Discord Tickets, Helper.gg and DiscordNext compared: pricing, free plans, working hours, transcripts. Dated and sourced.
Every Discord ticket bot can open a private channel when someone clicks a button. Where they differ is everything after that: what stays free, whether premium is billed per server, whether the bot knows your support hours, and whether anyone notices when a ticket sits unanswered. We compared seven ticket bots using their own websites, pricing pages and docs.
Checked: 28 Sep 2026. Prices and features change, so confirm on the vendor’s page (linked below) before you pay. Disclosure: DiscordNext is our product. How we compared is explained under Methodology.
The 7 best Discord ticket bots at a glance
| Bot | Best for | Free plan | Premium from | Billed |
|---|---|---|---|---|
| DiscordNext | Support teams that need response deadlines, working hours and EU hosting | Yes, 1 server | €2.99/month | per account |
| Ticket Tool | The best-known bot with the most tutorials | Yes | $8/month | per server |
| Tickets | Small budgets and open source | Yes, 3 panels | $2.99/month | per server |
| Ticket King | A generous free plan and lots of languages | Yes, 10 panels | $5.99/30 days | per server, by size |
| Tickety | Tickets plus applications, verification and giveaways | Yes | €5.99/month | per server |
| Discord Tickets | Self-hosting at no cost | Everything free | – | free |
| Helper.gg | Answering from a web panel instead of Discord | Yes | $4.90/month | per server |
Prices are shown in the currency each vendor uses. We don’t convert them. DiscordNext prices are in euros and include VAT.
Feature comparison
Only what we found on each vendor’s own pages. A “–” means we didn’t find it there, not necessarily that the feature doesn’t exist.
| Bot | Questions before the ticket | Support hours | Transcripts | Open source |
|---|---|---|---|---|
| DiscordNext | Yes, with branching | Yes, with auto-reply | Free | No |
| Ticket Tool | Yes, up to 5 questions | – | HTML file posted in Discord | No |
| Tickets | Yes | Yes (free for 1 panel) | Free | Yes (MIT) |
| Ticket King | Up to 5 questions, 100 on premium | – | Free, kept indefinitely | No |
| Tickety | Yes, incl. dropdowns and image uploads | Yes, per panel | Web transcripts on premium only | No |
| Discord Tickets | Up to 5 questions | – | Free, in a web portal | Yes (GPLv3) |
| Helper.gg | – | – | HTML/JSON via channel, DM or email | No |
A first-response deadline that escalates automatically when nobody answers is something we only found in DiscordNext. Support hours are no longer unique, though: Tickets and Tickety have them too.
The bots in detail
1. DiscordNext
Best for support teams that have to keep an eye on response times. Each category gets a first-response target (SLA). If it’s missed, priority climbs step by step up to Urgent. Outside your working hours the bot replies with something like “We’re back at 9:00” and pauses the SLA clock. On top of that: branching intake workflows, ratings after a ticket closes and free HTML transcripts. Hosted in Germany, available in 28 languages.
Pricing: Free (1 server, 3 categories, 1 panel), Starter €2.99/month, Pro €7.99/month (5 servers), Expert €14.99/month (unlimited). SLAs, working hours and workflows are on every plan, including Free. A custom bot name and avatar is a one-time €29.99. All prices · Ticket features
Downsides, honestly:
- Young and small. There are hardly any community tutorials, and we can’t point to install numbers like Ticket Tool’s.
- Not open source, no self-hosting.
- Free and Starter cover one server. Multiple servers start at Pro.
- Staff reply in Discord only. The dashboard shows tickets, but there’s no web inbox to answer from.
- Transcripts are kept for up to 365 days on plans up to Pro. Unlimited retention is Expert only.
2. Ticket Tool
Best for servers that want the best-known bot, with a tutorial for every question. According to its own docs, Ticket Tool runs on more than 4.63 million active servers. You get panels with buttons or dropdowns, thread tickets, moving tickets between panels and forms with up to 5 questions.
Pricing: premium is $8/month or $66/year. A subscription covers one server and can be moved to another.
Downsides: according to the docs, claiming and automations are premium only. Ticket Tool doesn’t store transcripts itself; it posts them as an HTML file into a Discord channel. DiscordNext vs Ticket Tool
3. Tickets (tickets.bot)
Best for tight budgets and anyone who cares about open source. The free plan includes unlimited tickets, automatic archives, forms and claiming. Support hours either block new tickets outside your hours or let them through with a notice (free for 1 panel). Over 30 languages, source code on GitHub under the MIT licence.
Pricing: premium is $2.99 per server per month, with a discount for multiple servers. Whitelabel (your own bot name, avatar and status) is $6.99/month.
Downsides: 3 panels on the free plan, but support hours for only 1 of them. Auto-close, exit surveys and statistics need premium. DiscordNext vs Tickets
4. Ticket King
Best for servers that want as much as possible for free. The free plan has unlimited tickets, 10 panels, forms with up to 5 questions, claiming, priorities, audit logs and transcripts that never expire. The bot speaks 40 languages (one per server).
Pricing: premium starts at $5.99 per 30 days per server, and the price rises with server size. Premium adds forms with up to 100 questions, auto-close, ratings, statistics and a custom bot name and avatar.
Downsides: ratings and auto-close cost extra, and large servers pay more. DiscordNext vs Ticket King
5. Tickety
Best for servers that want tickets, applications, verification and giveaways in one bot. Tickety says it’s used by more than 262,000 communities. Forms can include dropdowns, checkboxes and image uploads, a status board shows the open queue, and support hours can be set per panel. AI is available as a paid add-on.
Pricing: €5.99/month or €49.99/year, per server and transferable.
Downsides: web transcripts, images in transcripts, ratings and auto-close are premium features. DiscordNext vs Tickety
6. Discord Tickets (discordtickets.app)
Best for anyone who wants to self-host and pay nothing. There’s no premium plan; every feature is free. The code is open source (GPLv3). You can use the public bot (with branding), have the developer host a private bot for you, or run it yourself. Up to 5 questions before a ticket opens, tags with regex triggers, encrypted archives with a web portal, and more than 10 languages.
Downsides: self-hosting takes some experience. The public bot is branded and, according to the developer, mainly meant for trying it out.
7. Helper.gg
Best for teams that would rather answer tickets in a browser. Even the free plan has unlimited tickets, replies from the web panel, staff accounts, logs and AI answers. Transcripts go out as HTML or JSON to a channel, by DM or by email.
Pricing: premium is $4.90 per server per month (translation, automations, full customisation). The Supreme add-on for your own bot is another $3.90/month.
Downsides: translation and automations are premium only. A custom bot adds up to $8.80 per server per month.
Per server or per account: do the maths
Five of the seven bots bill premium per server. With one server that doesn’t matter. With five servers, Ticket Tool comes to $40/month and Tickety to €29.95/month. DiscordNext bills per account: Pro covers up to 5 servers for €7.99/month. Discord Tickets costs nothing, but you may end up running it yourself.
Not sure which features you actually need? Our buyer’s guide walks through the checklist.
Methodology
- Sources: on 28 Sep 2026 we read each vendor’s website, pricing page and, where available, their documentation. Links are below.
- Only what’s documented: anything we couldn’t find there is left out or marked “–”. Install numbers come from the vendors themselves.
- Not tested: we didn’t measure speed, uptime or support quality.
- Selection: bots built specifically for tickets. All-in-one bots with a ticket plugin, such as MEE6, are left out.
- Disclosure: DiscordNext is our product. That’s why we list our own downsides too. The order is not a ranking.
- Spotted a mistake? Prices change. If something is out of date, tell us in the support server and we’ll fix it.
Pages checked: DiscordNext · Ticket Tool · Tickets · Ticket King · Tickety · Discord Tickets · Helper.gg
FAQ
What is the best Discord ticket bot in 2026?
It depends on what you need. Ticket Tool is the most widely used. Tickets and Discord Tickets are open source, and Discord Tickets is completely free. Ticket King has the most generous free plan. DiscordNext is the pick if response deadlines with escalation, working hours and EU hosting matter to you.
What is the best free Discord ticket bot?
All seven have a free plan. Only Discord Tickets has no paid tier at all. On the others, things like auto-close, ratings or extra panels cost money, and on Ticket Tool so does claiming. Ticket King’s free plan (10 panels, claiming, transcripts that never expire) is the most generous of the hosted bots.
Which ticket bot is best for multiple servers?
Look at the billing model. Ticket Tool, Tickets, Ticket King, Tickety and Helper.gg bill premium per server. DiscordNext bills per account: Pro covers up to 5 servers, Expert an unlimited number.
Which Discord ticket bots support working hours?
According to the vendors’ pages: DiscordNext, Tickets and Tickety. DiscordNext replies automatically outside your hours and pauses the SLA clock. Tickets can block new tickets outside your hours or allow them with a notice.
Can I self-host a Discord ticket bot?
Yes. Discord Tickets (GPLv3) and Tickets (MIT) are open source. DiscordNext, Ticket Tool, Ticket King, Tickety and Helper.gg are hosted services.
For more detail, see the comparison matrix and the ticket features.