Switching from Ticket King
Ticket King is a polished, dashboard-first ticket bot with a strong free tier: 10 panels, forms, claiming and lifetime transcripts. The reasons to move are narrower than with other bots, so here they are plainly, together with the cases where Ticket King is the better choice.
Competitor facts checked on ·Auf Deutsch lesen
Why teams switch
Ratings and statistics are premium
Ticket ratings and statistics are part of Ticket King premium. If you want to know how your team is doing, you pay per server. DiscordNext asks for a CSAT rating after every close on every plan and includes basic statistics on Free.
Priority does not act on its own
Ticket King has Low, Medium, High and Urgent. In DiscordNext priority is tied to a first-response SLA: with auto-escalation on, a ticket nobody answers in time climbs step by step. The Ticket King docs describe no response-time tracking.
No working-hours reply
The Ticket King docs do not describe an out-of-hours reply. DiscordNext answers new tickets outside your working hours with the time you are back, and can pause the SLA clock until then.
Prices exclude tax and depend on server size
Ticket King premium is $5.99 per 30 days for servers up to 1,000,000 members and $6.99 above, excluding taxes, paid via PayNow.gg. DiscordNext is priced in EUR including VAT and per account, so Pro covers up to five servers for €7.99/month.
Side by side
| DiscordNext | Ticket King | |
|---|---|---|
| Free panels | 1 (3 on Starter) | 10 |
| Rating after close | CSAT, every plan | Premium |
| Statistics | Basic stats on Free | Premium |
| Priority levels | Low to Urgent, auto-escalation on missed SLA | Low / Medium / High / Urgent |
| First-response SLA | Yes, every plan | Not in the docs |
| Working-hours auto-reply | Yes, every plan | Not in the docs |
| Languages | 28 | 40 (one per server) |
| Own bot name + avatar | €29.99 once | Bot Personalizer (premium) |
| Paid plan | from €2.99/month incl. VAT, per account | $5.99 / 30 days excl. tax, per server |
Competitor facts come from their own public pages and docs (sources below). “Not in the docs” means we did not find the feature documented, not that it can never exist. DiscordNext facts reflect our current plans.
What it costs
Ticket King premium: $5.99 per 30 days for servers up to 1,000,000 members, $6.99 above, excluding taxes, auto-renewing, via PayNow.gg. DiscordNext: Free forever for one server (1 panel, 3 categories); Starter €2.99/month; Pro €7.99/month for up to 5 servers; EUR incl. VAT. If you need many panels on a free plan, Ticket King’s 10 free panels beat our free tier.
See DiscordNext pricingHow to switch, step by step
- 1
List your Ticket King panels and options
In the Ticket King dashboard, note each panel, its options (the buttons or dropdown entries), the support roles set per panel and per option, the blocked roles and the form questions.
- 2
Add DiscordNext and run the one-click setup
Add the bot, open the dashboard and pick a channel. The quick setup creates a “Support” category, a channel folder for tickets and posts a working panel, so you are never without a ticket entry point during the move.
- 3
Panel options become categories
Every Ticket King panel option maps to one DiscordNext category on the same panel. Create one team per support group with the roles you had on that option; that keeps per-option access intact.
- 4
Rebuild forms and applications
Copy the form questions into each category’s intake workflow. Application-style panels work the same way: one category, a workflow with the application questions, and a team that reviews them.
- 5
Set priority rules and hours
Set a first-response target per category, turn on auto-escalation and enter your team’s working hours. From then on, missed first responses escalate automatically instead of waiting for someone to relabel them.
- 6
Swap the panel and retire Ticket King
Post the new panel where the old one was and remove the Ticket King message. Finish open Ticket King tickets there, then remove the bot. Ticket history is not imported.
When staying is the better call
Stay on Ticket King if you need many panels on a free plan, want the bot in one of the languages DiscordNext does not ship, or use Steam linking.
Frequently asked
Is there a Ticket King alternative with free ticket ratings?
Yes. DiscordNext asks for a satisfaction rating after every close on all plans, including Free, and shows the results per staff member. At Ticket King, ticket ratings are premium.
Does DiscordNext have priority levels like Ticket King?
Yes, from Low to Urgent. The difference is the link to the first-response SLA: with auto-escalation on, a ticket nobody answers in time moves up automatically.
Is DiscordNext cheaper than Ticket King?
For one server, Starter is €2.99/month incl. VAT versus $5.99 per 30 days plus tax. For several servers, DiscordNext Pro covers five for €7.99/month; Ticket King bills each server separately.
Can I keep Ticket King running during the switch?
Yes. Both bots only respond to their own panels. Run them in parallel, move the panel, and remove Ticket King once its last tickets are closed.
Try DiscordNext next to your current bot
Free plan, no card. Run both side by side until your old tickets are closed.